Rest assured, I will treat you as a person and never as a "number" or a set of test results. I will always be focused and pleased to see you and help you get better. In doing so, I'll try to take into consideration all of the variables specific to you and your life. Your health is my priority I will consistently recommend what I think is the best choice for your medical care, based on my medical knowledge and experience. If a comment contains any personally identifiable information, that information will be removed from the comment. How is patient information protected?Ĭomments are reviewed and approved prior to being published to the website. The results are based entirely from patients who have actually been treated by the physician in our clinics. Only patients having an outpatient visit by an ARC physician receive a survey. Can anyone complete a survey or post a comment about a physician? Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice. Why can I only see comments from the last 90 days?ĪRC physicians and staff review all comments and act to rectify issues. Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
Why don't all providers display a rating?
All ratings are submitted by actual patients and verified by ARC. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. We gather feedback from text surveys that are sent after the visit. Who runs the survey?ĪRC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. The below guide provides details about how we collect and share our patient feedback.
We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients. You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. One of the ways we demonstrate this priority is through our online transparency. ARC Patient Feedback Guide to ARC Patient Feedback and RatingsĪustin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care.